What to Expect

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Your First Visit

What to Wear

  • Please wear loose-fitting, comfortable clothing that can be rolled up to the ankle and knee. Many acupuncture points are located on the limbs, abdomen, and back, and can be accessed around your regular clothes. In some situations, we may ask you to change into a gown and provide you with a drape.

What to Bring

  • It is helpful to bring a current list of prescription medications and over the counter supplements, any diagnostic test results that you think may be relevant (lab work, imaging, etc.), and contact information for any other medical providers that you would like us to communicate with about your care.

Getting Here & Parking

  • YARMOUTH: Our Yarmouth clinic is conveniently located at 500 US Route 1, minutes from I-295, close to Walgreens, and across the street from the Travis Roy Ice Arena. There is plenty of free parking in our parking lot. Our office suite (104) is on the ground floor, in a space we share with the wonderful chiropractic practice Align With Wellness. Use the main entrance and our office is the second door on the left.

New Patient Forms

  • When you schedule your first appointment, you will receive patient intake and consent forms that need to be signed before we can treat you. Please take the time to fill out these forms in advance so that we can review them.

Your Initial Treatment

  • A Chinese medical approach to treatment considers the ways that various systems of the body are interacting with each other. For that reason, your initial appointment will include a comprehensive intake. All information you share is valuable in helping us to refine our Chinese medical diagnosis and provide you with the most effective care. Initial visits are scheduled for 90 minutes for adults and adolescents and 60 minutes for children under 12, which allows plenty of time for a detailed discussion of your concerns and symptoms, a review of your medical history, and an acupuncture treatment. If you decide to come back for subsequent appointments, the intake portion is shorter and overall appointment times are also shorter.

Important General Policies

Please Arrive On Time

  • Please plan to arrive on time (or 5 minutes early) for each appointment. Out of respect for our other patients, we will need to end your appointment on time regardless of when you arrive. If you arrive more than 15 minutes late, we may not be able to treat you.

  • We make every effort to stay on schedule and start your appointment on time. If we are running late for any reason, we will honor your full appointment time.

Payment is Due at Time of Service

  • We accept HSA/FSA payments as well as credit/debit cards and personal checks. Please visit our Services & Pricing page for more information.

Cancellation Policy

  • Appointments cancelled less than 24 hours in advance will incur a $50 cancellation fee. Exceptions will be made in cases of emergency, new illness, or unsafe driving conditions due to weather. If you will not be able to make your appointment, please notify our office as soon as possible by calling or texting 207-408-6760.

Illness Policy

  • If you feel newly sick with a contagious illness (cold, flu, COVID, etc.), please cancel or reschedule your appointment for the protection of all patients and staff. We will be happy to see you when you have been fever-free for at least 24 hours (without the use of fever-reducing medication) and your symptoms are improving overall. If you had a fever, and/or tested positive for COVID or flu, we ask that you wear a mask during any appointment that takes place within the next 5 days after this period of improvement. We have masks available if you need them.

  • If we are sick, we will also follow these guidelines. We will reschedule your appointment during acute illness and will wear a mask for 5 days after any post-fever window or positive COVID/flu test. We will let you know in advance that we have been sick so that you have the option to cancel or reschedule your appointment if you prefer to wait until we are beyond the 5-day window.

  • Regardless of illness, we are always happy to wear a mask during your treatment if that is your preference. Don’t hesitate to ask!

Building Access on Saturdays

  • Our Yarmouth office is located in a secure building and the exterior building doors automatically lock on Saturdays. If you are scheduled for a Saturday appointment, please text us at 207-408-6760 when you arrive and we will come let you in to the building.

FAQ

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